Frequently Asked Questions
Everything you need to know about your Oasis experience.
How long does shipping normally take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the hygiene seals are intact for swimwear and intimate apparel.
How do I find my perfect fit?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
Oasis accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options via Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim to reach 100% sustainability by 2026.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.